Indian Institute of Management Udaipur Library

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1.
Competing in a Service Economy : how to create a competitive advantage through service development and innovation

by Gustafsson, Anders.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2003Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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2.
Customer Service Delivery : research and best practices

by Fogli, Lawrence.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2006Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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3.
Youtility : why smart marketing is about help not hype

by Baer, Jay.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Penguin Books 2013Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.872] (1).

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4.
Managing Customer Value : creating quality and service that customers can see

by Gale, Bradley T.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York Free Press 1994Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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